At Columbia we work hard to protect all of our clients’ valuables, including their free time.   We know the last thing our clients want to do when they get home from work is to deal with insurance.  That’s why we offer free on-site service and Registry service.  We spend our days travelling throughout Greater Boston meeting our clients at their workplaces to take care of their insurance needs.  When our clients go home they do what we all want to do.  They Relax!

COVID-19 Update

The Governor has rightly designated insurance agencies as essential businesses.  As such we are open for business.  Following the advice of our political leaders and medical community the physical office is closed and our employees are working from their homes.   For the vast majority of our clients the service you receive will be the same.   The only difference you will notice is that you will be asked to leave a message on our phone system and your account manager will call you back.   We expect this to be a temporary change.

For those of you who usually stop by the office to pay your bills or talk with your representative face-to-face we will not be able to provide those services for the time being.    If you need to talk with your representative please call us at 781-598-5000.  Payments should be made directly to your insurance carrier until further notice.  If you do not have a checking account or credit card to pay on-line please call us and we will make arrangements that follow safety protocols.

If you have been directly impacted by COVID-19 through a loss of employment or income the Division of Insurance has instructed the carriers to be flexible and work with their clients during this time period to prevent loss of coverage.  Those impacted financially should contact their carrier to arrange alternative payment options.  The carriers will be considering any changes on a case by case basis.   Please call us if you need any help or have any questions.

Thank you for your understanding and patience.  Be safe everyone!

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